At bibidi, we’re here to help.
Whether you have questions about your account, need help using our app, or want to share feedback, our team is ready to assist you.
📧 Email: hello@bibidi.ca
Response time note:
We aim to respond to all messages within 1–2 business days.
BIBIDI PRIVACY POLICY
&
BIBIDI
TERMS OF USE
BIBIDI PRIVACY POLICY
Last Updated: December 2, 2025
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This Privacy Policy describes how 1561935 B.C. LTD. (doing business as Bibidi) (“Bibidi”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our app, website or related services (the “Platform”).
This Privacy Policy applies to individuals who share their personal information with Bibidi including users who create an account, request or offer services, or communicate with us through our Platform.
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What Personal Information Does Bibidi Collect And Why?
Below, we explain what personal information Bibidi collects and why. As our business evolves, we may collect additional personal information for the purposes described here. Sometimes, such as when you sign up for a mailing list, we provide short, just-in-time notices with more details. In most cases, collecting and using your personal information is necessary to provide our services, respond to your requests, or meet our legal obligations.
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Overview
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Account Registration: When you create an account, we collect your name, email address, phone number, and address. This information allows us to create and manage your account, verify your eligibility to use the Platform, and communicate with you about your account and services.
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Identity and Applicant Verification: As part of our trust and safety process, we may ask you to provide your date of birth and a photo of government-issued identification (such as a passport, driver’s license, or local ID). This information is used solely to verify your identity and help maintain a secure environment on the Platform.
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In-App Messages: We collect and store messages exchanged between customers and service providers through the in-app chat feature. We use this information to operate and deliver the chat service, facilitate communication between users, monitor for prohibited or harmful content, support trust and safety processes, and assist in resolving disputes or reports of inappropriate behavior.
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Booking Information: When you post or respond to a task or job, we collect details such as the time, date, and location of the service requested. If you are a service provider, we also collect information about your offered services, rates, and skills. We use this information to match users with appropriate service providers, manage bookings, and facilitate service delivery.
Payment Information (Stripe Connect): When you make or receive payments through the Platform, we collect and share certain payment-related information with Stripe Connect, our third-party payment processor. This may include your name, email address, billing details, bank account information, payout details, and limited transaction information (such as amounts, timestamps, and status).
We use this information to:
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process payments between customers and service providers
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authenticate your identity for payouts
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comply with financial, tax, and fraud-prevention requirements
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maintain secure transaction records
All payment information is processed and stored by Stripe. Bibidi does not collect or store full credit card numbers or bank account numbers on its own systems.
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Website and App Usage: We automatically collect data about how you use our website and app through cookies and similar technologies. This may include device type, browser, IP address, pages viewed, and preferences. We use this information to operate and secure the Platform, understand usage patterns, improve features, and personalize your experience. Some cookies are essential for functionality, while others can be managed in your settings.
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Targeted Advertising
Bibidi does not currently use targeted advertising or personalized ad services. We may introduce such features in future updates and will update this Privacy Policy accordingly.
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Email and Text Marketing (CASL)
We rely primarily on your express consent to send you marketing emails and text messages. We use implied consent only in the limited cases permitted by Canada’s anti-spam law (for example, if you have an existing business relationship with us within the allowed time window). Every marketing message we send includes an easy way to unsubscribe. You can also opt out of marketing communications at any time by emailing us or contacting our Privacy Officer.
Please note, we may still send you service-related or transactional messages (such as booking confirmations, account updates, or important notifications) where appropriate.
How Does Bibidi Handle Your Personal Information?
Retention of Personal Information
We keep your personal information only as long as necessary for the purposes for which it was collected, to meet legal requirements, or to protect our rights. In some cases, we may anonymize your personal information so it can no longer be linked to you. We may use anonymized or de-identified data for legitimate business purposes without further notice or consent.
Ratings and reviews may be retained as long as your account remains active, or as needed to ensure platform integrity and for trust and safety purposes.
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Financial Transactions and Payment Security
All payments made through the Platform are processed by Stripe Connect, which handles the secure storage of financial information, identity verification, fraud detection, and payout operations. When a customer books a service, the payment amount is charged and held by Stripe until the service provider marks the service as complete. Stripe then releases the funds to the service provider based on its payout schedule.
Bibidi does not control or store your credit card details or banking information, and we rely on Stripe’s security and compliance measures to protect your financial information.
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Service Providers
We use trusted third-party service providers to help us operate and maintain the Platform, for example, cloud hosting, analytics, communications, and customer-support tools. These providers may access personal information solely to perform services on our behalf and are contractually required to safeguard it and use it only for the purposes for which it was shared.
Bibidi may also provide limited personal information (such as your name and contact details) to independent third-party service providers with whom you book or communicate through the Platform, so they can perform the requested services.
Bibidi shares payment-related information with Stripe Connect solely for the purpose of processing transactions, verifying identities, preventing fraud, and issuing payouts to service providers. Stripe may require additional information from you (such as your date of birth, bank account, or government ID) in accordance with its own legal and compliance obligations. Stripe’s collection and use of your information are governed by its own privacy policy,
Bibidi does not currently share data with advertising networks, or social-media platforms. If you interact directly with an independent service provider, their own privacy policy may also apply.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information, based on its sensitivity. Examples include role-based access controls, encryption, secure development practices, logging, vendor due diligence, and incident response procedures. While we take these measures seriously, no system is completely secure, and you use the Platform at your own risk.
Please do not send us sensitive personal information, such as financial or health information, unless we specifically request it.
Storage and International Transfers
Your personal information may be stored or accessed in Canada, the United States, or other countries where our service providers are located. Privacy laws may differ in these countries. We use contracts and safeguards to help protect your information. In limited circumstances, your personal information may be disclosed if required by law (for example, a court order or legal process). In such cases, our policy is to limit disclosure to the minimum necessary.
Your Rights and How to Make a Request
You can ask us to access or correct your personal information, or to manage your consent. We review each request individually and will let you know if we cannot fulfill your request.
To help us respond, please include:
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Your name and contact details;
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What you want to do (for example, access, correction, deletion, or complaint);
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Where and when you interacted with us (such as app, website, or event);
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A brief description of how we can help.
How to Contact Our Privacy Officer
Privacy Officer
Email: privacy@bibidi.ca
Phone: 1-250-718-9809
BIBIDI
TERMS OF USE
Last Updated: December 2, 2025
BIBIDI​
This website and app is made available by 1561935 B.C. LTD. (doing business as Bibidi) (“Bibidi”, “we”, “us”, or “our”) at www.bibidi.ca and through our mobile application (the “Platform”). The Platform provides information to users to assist users to discover, request and arrange services (the “Services”) that are provided by independent third party service providers. Bibidi acts solely as a facilitator and coordinator of such bookings.
These terms of use and any other documents or terms expressly incorporated by reference (the “Terms”) constitute a legal agreement between you and Bibidi and govern your access to and use of the Platform. You, the user of the Platform (“you” or “User”), confirm your acceptance of these Terms. If you do not agree to these Terms, you must not use the Platform.
General Terms
Updates and Changes to These Terms
We reserve the right in our sole discretion to amend these Terms from time to time by publishing an amended version of these Terms. All such amendments are effective immediately when published and apply to your continued access to and use of the Platform. Your continued access to and use of the Platform will be your acceptance of any such amendments.
If any change to the Terms is unacceptable to you, you agree not to use the Platform. Bibidi will provide notice of any material changes to the Terms by posting changes within the Platform or by sending you an email notification, or by similar means.
Updates and Changes to Content of the Platform
The content of the Platform is subject to change, updates, or amendments without notice at any time. We reserve the right in our sole discretion to modify any part of the Platform at any time for any reason, or no reason, including by changing, withdrawing or terminating, limiting or expanding the Platform or any features or functionalities on the Platform.
While we strive to maintain reliable and continuous operation of the Platform, we do not guarantee that the Platform will always be available, uninterrupted, or error-free. Access to the Platform may be suspended or restricted from time to time, including for maintenance, upgrades, or technical issues. We will not be liable for any loss, damage, or inconvenience resulting from any modification, suspension, or discontinuance of the Platform.
Links to Other Sites
Other websites that can be accessed from this Platform by hypertext links are entirely independent of the Platform. The inclusion of any site acknowledgments, identification of any person or entity on the Platform, or any hypertext link to any other person or entity shall not be construed as an endorsement of such person's or entity's website, products, services, or contributions.
Bibidi is not responsible for the content, accuracy, legality, or safety of any third-party websites, and your access to and use of such websites is at your own risk. We recommend that you review the terms and privacy policies of any third-party websites you visit.
Ownership Rights
The entire content of the Platform including all texts, data, charts, photographs, images, software and all trademarks, brands and trade names used on the Platform are subject to intellectual property rights, including copyrights, trademarks and patents held by Bibidi. You are not permitted to use, copy, reproduce, or distribute any content from the Platform without prior written permission from Bibidi. All intellectual property rights are expressly reserved.
Security
You must not violate or attempt to violate the security of the Platform. This includes actions such as accessing accounts or data you are not authorized to access, trying to bypass security measures, disrupting the Platform or its services, or attempting to obtain services you are not entitled to.
If the Platform allows you to create an account, you are responsible for maintaining the confidentiality of your account information and password. You are responsible for all activities that occur under your account. If you suspect unauthorized use of your account, you must notify Bibidi immediately. Bibidi is not liable for any loss or damage arising from your failure to protect your account credentials. Bibidi may disable any account at its sole discretion for any reason, including violation of these Terms.
User Accounts and Verification
To access or provide services through the Platform, users may be required to create an account and provide accurate, current, and complete information.
Bibidi may, at its discretion, require users to verify their identity before granting or continuing access to certain features of the Platform. Verification may include submitting a photo identification or other documentation reasonably requested by Bibidi for trust and safety purposes.
Bibidi reserves the right to approve, deny, suspend, or terminate any account if information provided is false, incomplete, or cannot be verified.
Bibidi does not guarantee the identity of any user or service provider and is not responsible for the conduct of users on or off the Platform.
Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
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Violate any applicable federal, provincial, local, or international law or regulation;
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Infringe upon the intellectual property or legal rights of others;
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Provide any false, inaccurate, or misleading information;
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Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
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Use the Platform to transmit or upload any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
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Attempt to gain unauthorized access to any part of the Platform, accounts, or systems; or
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Interfere with or disrupt the operation of the Platform or any networks connected to the Platform.User-Generated Content
The Platform allows users to upload a profile photo for display in their account, to create and display service listings describing the services they offer, and to exchange messages with other users through the in-app chat feature.
Users are solely responsible for the content of any images, listings, or messages they submit or transmit through the Platform, and for ensuring that they have the necessary rights to use and share such content. You must not upload or send any material that is defamatory, obscene, harassing, infringing, misleading, unlawful, or that contains offensive, violent, or sexually explicit content.
Bibidi reserves the right, in its sole discretion, to monitor, review, or remove any User-Generated Content including profile photos, listings, or chat messages that violates these Terms, applicable law, or community standards, or that may harm other users or Bibidi’s reputation. Bibidi may use automated tools and limited human review to detect prohibited content.
Users may report inappropriate content or behavior by contacting hello@bibidi.ca or by using in-app reporting tools, if available.
By uploading or submitting User-Generated Content, you grant Bibidi a limited, non-exclusive, worldwide, royalty-free license to store, display, and use that content solely for the purpose of operating and improving the Platform.
Payment and Fees
The Platform facilitates secure in-app payment processing for Services through Stripe Connect, a third-party payment services provider. When you make or receive payments through the Platform, you authorize Bibidi and Stripe to process, transfer, and store payment information as necessary to complete the transaction.
Service providers must complete Stripe’s onboarding requirements (including identity verification and banking setup) to receive payouts. Payout timing, verification reviews, and holds are governed solely by Stripe. By using the Platform, you agree to comply with Stripe’s terms of service and any verification requirements that Stripe may impose.
When a customer books a service, the customer’s payment method is charged, and the funds are held by Stripe until the service provider marks the service as complete.
Customers may cancel a booking through the Platform before the service begins. When a cancellation occurs, Stripe will release or refund the held funds according to its rules and processing timelines.
If a service has already started or a concern arises during or after the service, the customer and service provider are responsible for resolving the matter directly between themselves. Bibidi does not currently operate a formal dispute resolution or refund determination process.
Bibidi may, at its discretion, assist in facilitating communication or reviewing reports of misuse of the Platform, but Bibidi is not responsible for issuing refunds, resolving service-related disputes, or determining whether a cancellation is valid. All refunds are processed solely through Stripe Connect.
Bibidi may charge platform fees, service fees, or processing fees in connection with transactions facilitated through the Platform. Any fees will be displayed before booking confirmation.
Bibidi is not a bank, financial institution, or money services business, and does not hold or control funds on your behalf. All payments, holds, and payouts are managed by Stripe Connect.
Relationship with Service Providers
You acknowledge and agree that the third party service providers of the Services are independent contractors and are not employees, agents, or representatives of Bibidi. When you book Services using the Platform, Bibidi will provide your information and booking details to the relevant third party service provider of the Services. Bibidi does not provide the Services and is not responsible for the acts, omissions, or performance of any service provider of any Services. Bibidi does not endorse, guarantee, or warrant the quality, safety, legality, or any other aspect of any Services provided by any service provider.
Disclaimer
Your use of the Platform is entirely at your own risk. Without limiting the foregoing, everything on the Platform, including without limitation, the marketplace for Services, is provided to you “as is” and without any warranties, conditions, or implied terms of any kind, whether express or implied, including but not limited to warranties or conditions of title, merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Bibidi does not warrant that the Platform or the Services will be error-free, uninterrupted, secure, or free from viruses or other harmful components. The information on the Platform is for general informational purposes only and does not constitute advice.
To the maximum extent permitted by law, Bibidi will not be liable for any damages, losses, injuries, claims, or liabilities arising out of or related to the Services provided by third party service providers, including but not limited to any acts, errors, omissions, or negligence of such service providers. Any disputes or claims regarding the Services must be resolved directly between you and the third party service provider.
Exclusion of Liability
Your use of the Platform or any Services is at your sole risk, and you are responsible for any costs associated with your use of the Platform and Services. Bibidi is not liable for any damages of any kind related to your use of the Platform or Services. If you experience any problems with your use of the Platform or Services, your sole remedy is to stop using the Platform or Services, or contact the third party provider of the Services.
In no event shall Bibidi or any of its directors, employees, agents, or representatives be liable for any loss or damages arising out of or related to your access to or use of the Platform or the Services, any linked websites, or any content, whether such loss or damages are based on warranty, contract, tort (including negligence), strict liability, or any other legal theory. This includes, without limitation, liability for direct, indirect, special, punitive, incidental, or consequential damages. Bibidi’s total liability to you for any claim arising out of or relating to the Platform or the Services will not exceed $1.
Bibidi provides the Platform for your personal information, communication, and convenience. Due to local, national, or international restrictions, including technological or legal limitations, not all features of the Platform may be accessible from your location, and Bibidi assumes no responsibility for any inability or restricted ability to access or use the Platform.
Bibidi is not responsible for late, lost, incomplete, misdirected, or stolen messages; unavailable network or mobile connections; failed, incomplete, garbled, or delayed computer transmissions; technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting, or corrupting communications. Bibidi is not responsible for any network fees or charges associated with your use of the Platform.
Bibidi assumes no responsibility and shall not be liable for any damages to, or any viruses affecting, your computer equipment, mobile device, or other property as a result of your access to or use of the Platform or your downloading of any materials from the Platform.
To the fullest extent permitted by law, in no event shall Bibidi be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Platform or the Services booked through the Platform, even if Bibidi has been advised of the possibility of such damages.
Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Bibidi and its affiliates, and its and their directors, officers, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable lawyers’ fees) arising out of or related to your use of the Platform, the Services, your interaction with providers of the Services, or your breach of any representation, warranty, or other provision of these Terms.
Waiver and Severability
A waiver of any term of these Terms is effective only if it is in writing and signed by Bibidi and is not a waiver of any other term. If any term of these Terms is found to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect, invalidate or render unenforceable: (i) any other provisions in these Terms; or (ii) the same provision in any other jurisdiction.
Governing Law and Choice of Forum
These Terms and your use of the Platform are governed by the laws of the Province of British Columbia and the laws of Canada. Any legal action or proceeding related to the Platform or these Terms must be brought in the courts of British Columbia, and you agree to the exclusive jurisdiction of those courts. You waive any objections to the jurisdiction or venue of these courts.
Injunctive Relief
Notwithstanding any other provision of these Terms, Bibidi has the right to seek and obtain injunctive relief, whether provisional, interim, or permanent, from any court of competent jurisdiction to protect its trademarks, intellectual property rights, confidential information, or to preserve the status quo pending resolution of any dispute.
Entire Agreement
These Terms constitute the entire agreement between you and Bibidi regarding your use of the Platform and replace any prior or current agreements, understandings, or communications, whether written or oral.
Assignment
You may not assign or transfer your rights or obligations under these Terms without Bibidi’s prior written consent. Bibidi may assign these Terms at any time without notice.
Termination
These Terms are effective unless and until terminated by Bibidi. Bibidi may terminate these Terms at any time without notice and may deny you access to the Platform for any reason or no reason. Any obligations or liabilities incurred by you or Bibidi prior to the termination date will survive the termination of these Terms.
Privacy
For information about how we collect and process your personal information, please see our Privacy Policy at https://www.bibidi.ca/support
By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
No Emergency Services
Bibidi is not a substitute for emergency, medical, or licensed professional services.
If you are in danger, injured, or require urgent assistance, you should contact local emergency services immediately.
The Platform is intended solely to facilitate connections for general, non-emergency household or personal services.
Contact Us
If you have any questions or comments, please contact us at hello@bibidi.ca.