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What are the fees?

Free to join. For each booking, bibidi adds an 8% platform charge to both sides to keep payments secure and support our community.​ For example if a service is $100: The service provider earns $92 and the customer pays $108.

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Simple, transparent, and no surprises.

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SAFETY​

Is bibidi safe to use? 

Yes! Helpers can earn a “Verified” badge with ID, and you’ll always see ratings and reviews before booking. 

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Can I choose a verified helper?
Yes. Helpers who complete identity verification will get a “Verified” badge. You can filter to see only verified helpers.

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Can I report concerns?

Yes. You can report any issue in the app, and our support team will follow up fast. Need help? Email us at hello@bibidi.ca.

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Is there a review system?

Yes. After each job, both helpers and clients can leave honest reviews for each other. This helps build trust in the community.

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PAYMENTS​

How do I pay for help?

You pay securely through Stripe in the bibidi app using a credit card or Apple Pay. No cash handling required.
Stripe is a trusted payment platform that encrypts your information and keeps every transaction secure.

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Do I pay upfront?

Yes. When you book, the payment is securely held on your credit card. Once the service is completed, the payment is processed and released to the Service Provider. Processing times can vary based on banking and payment networks.

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Do helpers set their own rates?
Yes. Helpers set their own pricing. You can compare different helpers and choose one that fits your needs and budget.

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Is tipping allowed?
Yes. Tipping is optional and goes 100% to the helper.

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SCHEDULING​

How do I book a job?
Once the app launches, you’ll be able to browse helpers, view their availability, and book directly in the app.

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Can I schedule in advance?
Yes. Helper calendars are avaiable for viewing and can choose a time that works for you.

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What if someone cancels?
You’ll be notified right away. You can rebook with someone else or choose to post your job publicly in the community classifieds.

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Can I make changes to a scheduled job?
Yes. You can request changes through the app, but the helper must approve. Last-minute changes may affect availability.

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OFFERING A SERVICE ?

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What IS it?

Designed and built right here in the Okanagan, bibidi is a local app that connects people with trusted helpers nearby - from tradespeople and tutors to dog walkers, cleaners, and more. The platform brings the convenience of digital booking together with the reliability of real local connections.

 

Whether you’re a professional, a side hustler, or a jack-of-all-trades, bibidi makes it easy to:

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- Offer your services to nearby customers

- Set your own schedule and travel radius

- Showcase your work

-  Build trust through reviews

- Get booked

-Get paid directly through the app

If your services are higher-ticket or not suited to bibidi’s instant-booking model, you’ll soon be able to join our Classifieds. This space will let you showcase your work, share your details, and connect with customers directly through a Contact Now option.

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What do my fees cover?

Your 8% helps keep bibidi running smoothly. It covers secure payments, general marketing to grow our community, oppertunities for spotlights and mini-spotlights, ongoing app improvements and updates, support for both sides, and the safety tools that keep our platform trusted.

 

How do I sign up?

 

Simply fill out this form, and when our app launches in the App Store, we’ll reach out to help you complete your profile. That way, you’ll be ready to start receiving bookings as soon as we go live to the Kelowna community this December!

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